Customer Support Freelancers Starter Kit Companion

Set up, organize, track, and review the documents in the customer support freelancers Starter Kit.

Follow the included documents in order, personalize the reusable masters, organize each client folder, and track preparation, use, and filing.

• Freelance Customer Support Agreement
• Customer Support Program Intake
• Customer Communication & Escalation Plan
• Customer Support Platform Access Authorization
• Customer Support Authority & Limitations
• Customer Case Handling Checklist
• Customer Communication & Issue Log
• Customer Issue Escalation Report

Return to the Customer Support Freelancers Starter Kit